Job Title: Customer Contact AdviserLocation of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact ManagerSalary: £26,346 - £27,501Basis: Full Time Permanent Contract – Monday 8.45am-17.00pm – Friday 8.45am-16.45pm
About the RoleWe have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun & friendly Customer Contact Team.
Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
What will you do?• To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).• Resolving enquiries and providing guidance to customers across all contact channels.• Deliver information in a succinct and confident manner. • Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks.• Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries
What will you need?• Proven experience in listening, extracting and assessing important information• Customer Service experience ideally in a call centre environment• Great verbal & written communication skills• Ability to answer a high volume of calls and process information• Ability to work well under pressure and multitask• A desire to improve your skills, knowledge and experience• Microsoft and Excel office skills
Staff BenefitsIn exchange for your expertise, experience, and enthusiasm, we will offer you:• Support in continuing your personal development• Competitive contributions of 15% towards the LGPS pension scheme.• Access to a range of discounts including local and high street stores.• Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.• A generous annual leave entitlement.
Additional InformationFor an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at Lisa.apostolakis@reigate-banstead.gov.uk.
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
Closing date: 30 September 2025 at 23:59 Interviews: w/c 06 October 2025
Values and BehavioursOur great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We reserve the right to close this advert early should we receive a sufficient number of applications.
To find out ‘Who we are’ as a council please follow the link here.
Click here to view a Job Summary, Person Specification and Employment Pack.
Homeless Prevention & Relief OfficerReigate & Banstead Borough CouncilLocation: Town Hall, Reigate / HybridSalary: £35,820 - £41,925 per annum, dependant on experienceBasis: Permanent, Full time - 36 hours per week
About the RoleIn this fast paced and exciting role, you will make a difference for our residents who are homeless or at risk of homelessness and in housing need. Our Homeless Prevention & Relief Officers are on the frontline in proactively working with households facing homelessness to sustain their accommodation where possible or assist with securing alternative accommodation.
You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will carry out detailed case work investigations and issue statutory decision letters in line with current homeless legislation. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness. You will be responsible for covering daily operational duties, including town hall cover, assisting with housing advice emails, triage phone line and any other duties and town hall cover on a rota basis.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities. At Reigate & Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the PersonYou must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be a colleague with an outstanding commitment and enthusiasm in supporting our most vulnerable residents.
You will have detailed knowledge of Part VII Housing Act 1996 (as amended) and experience of working in a busy front line housing service. You will provide comprehensive housing advice to households with a range of circumstances. You will interview clients, assess their circumstances, decide what statutory duties may be owed, and identify their housing options. You will work collaboratively with other partners including housing associations, domestic abuse support services, private landlords, police, social services, substance treatment agencies and other relevant stakeholders.
The role is largely Town Hall based at our modern offices in Reigate as well as visiting residents in the borough. Some hybrid working, if agreed with the Homeless Relief Team Leader.
Ideally applicants will be familiar with relevant legislation, the benefits system and will have experience of working in a role providing housing advice and/or tenancy support.
Staff BenefitsIn exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with: • Competitive annual leave• An inclusive and social working environment• Staff wellbeing activities • Staff Network Groups• Hybrid working• Training and career development• Modern offices in Reigate town centre• Contribution of 15% towards the LGPS pension scheme• Access to a reduced annual ‘Better’ leisure centre membership• Discounts for local and high street stores• A cycle lease scheme through salary sacrifice • Childcare vouchers through salary sacrifice• Flexible working
Additional InformationFor an informal discussion about the role, please call Trevor Woolvet, Housing Needs Manager on 01737 276368.
Closing date: Tuesday 16th September 2025Interview date: Tuesday 7th & Thursday 9th October 2025
Values and BehavioursOur great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See 'Who we are' as a council, to find out more about us.
Click here to view a full employment pack.
Job title: Arborist Location of work: Earlswood DepotSalary: £35,820 - £41,925 per annum (dependent on experience) Basis: Full time, Permanent
Hours: Annualised Hours (40 hours in Summer, 8 months / 27 hours in Winter, 4 months)
About the roleAre you a qualified Arborist/Tree Surgeon with excellent customer service skills? Do you want to work alongside a supportive team to deliver the maintenance of tree stock within the borough? Then this will certainly be the job for you!
Our friendly and dedicated Greenspaces Team is looking for an enthusiastic and qualified Arborist to join them. You will be required to support the delivery of the maintenance of tree stock within the borough of Reigate & Banstead which will involve undertaking a full range of arboricultural works including pruning, felling and working at height. You will undertake a range of specialist tree management activities, such as coppicing and thinning and identify a range of tree species, to inspect, survey and recognise specific defects and associated hazards within individual trees.
You will also carry out and be responsible for the safe and correct application of pesticides, herbicides, and other chemicals, write and record site specific risk assessments and assist in the execution of all aspects of individual arboricultural operations and long-term work schedules. There will also be a requirement for you to support existing team in responding to emergency works and manage the on-site working environment when necessary.
About the Person:
Behaviours:
Qualifications:
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. We also provide a flexible and agile working culture for a great work/life balance.
Closing Date: Wednesday 8th October 2025 at 23:59*Interviews: To be confirmed
Values and BehavioursOur great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Additional InformationFor any further information about the role, please e-mail Michael.hill@reigate-banstead.gov.uk
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
*On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.
**NO AGENCIES PLEASE**