Customer Support & Administration Officer Reigate & Banstead Borough CouncilLocation: Town Hall, ReigateSalary: £24714 - 29355 Per annumBasis: Permanent, Full time
Are you looking for a new career opportunity in a fast developing, forward thinking and ambitious organisation?
The successful candidate will be a motivated person that has proven recent experience of working in an administrative role, in a capacity involving direct face to face support to the public and internal teams.
You will be a key member of the busy Homeless Prevention & Homeless Relief Team who work to assist households within the borough to avoid homelessness. At Reigate & Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
Applicant’s will be approaching for housing advice and assistance, and you will ensure all documents are available to the Homeless Prevention and Relief Teams in a timely and effective manner. You will provide essential administrative support to the wider team.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the Person
You will be organised and thrive in a fast paced environment. You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
The role is based at our modern offices at the Town Hall in Reigate, as well as visiting residents in the borough.
Staff Benefits:
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with:
• Competitive annual leave• An inclusive and social working environment• Staff wellbeing activities• Staff Network Groups• Training and career development• Modern offices in Reigate town centre• Contribution of 15% towards the LGPS pension scheme• Access to a reduced annual ‘Better’ leisure centre membership• Discounts for local and high street stores• A cycle lease scheme through salary sacrifice• Flexible working
Closing date: 27th July 2025Interview date: 13th & 14th August 2025
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Click here to download a document which contains the Job Summary, Person Specification and Employment Pack.
**NO AGENCIES PLEASE**
Job Title: Grounds Maintenance Skilled Operative (Sports)
Location of work: Earlswood Depot, various sites throughout the borough
Salary: £24,186 - £25,782
Basis: Permanent, Full time
Hours: Annualised Hours (40hrs summer, 8 months / 27hrs winter, 4 months)
About the Role
Do you love working in the outdoors? Then this is the job is for you. We are now recruiting for a Skilled Operative to deliver the maintenance of outdoor sports facilities across the Borough’s parks and open spaces.
This includes the full range of seasonal and year-round duties required for football, rugby, and pitches, utilising tractors and a variety of grounds maintenance machinery and attachments to ensure playing surfaces are safe, presentable, and in a good condition.
Some of the duties include:
Staff Benefits
We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Russell Potts, Greenspaces Supervisor on 07974325147.
Closing date: Sunday 13th July 2025 at 23:59
Interview date: To be confirmed
See 'Who we are' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
Job Title: Grounds Maintenance Skilled Operative (Gardener)
Salary: £24,186 - £25,782 per annum
Do you love working in the outdoors? Then this is the job is for you. We are now recruiting for a dedicated and experienced Gardener to join our Greenspaces team.
Working within a small team carrying out routine ground maintenance operations in our parks and open spaces, including the maintenance of flower beds, shrubs, trees, and lawns through regular planting, pruning, mowing, watering, and weeding. You will be required to use a ride on mowers, strimmer’s and hedge cutters and have a good understanding of grounds maintenance operations.
Research OfficerLocation of work: Reigate Town Hall / Hybrid (home working)Salary: £34,245-£41,925Basis: Permanent, Full Time
About the RoleThis role forms part of the corporate Data & Insight team which aims to shape the way the Council uses data and research to drive transformation, inform policy, support service improvement, increase income and achieve better outcomes for our residents and customers. You’ll take part in discovery work, innovative analysis and insight generation on high-profile projects within an energetic, experimental and responsible environment.
This role will appeal to those with a natural curiosity and enquiring mind, who thrive on finding out what people think and how they behave. Your work will help the Council fulfil its corporate plan aspirations to listen and learn from residents and plan & shape services using data & local insights. The diversity of skills and expertise within the team provide you with opportunities to collaborate and explore innovative new research possibilities.
You will be responsible for conducting thematic research, working with subject-matter experts across a fascinating range of public service areas, providing day-to-day variety as well as an empowering opportunity to make a tangible difference to the lives of people living or working in our Borough. Your work will span research study design, testing, delivery, analysis, evaluation and advisory activities and will offer space for autonomy, creativity and professional development.
It’s all about helping the council carry on delivering high quality core services. We need to know what works, for whom, to what extent, in what contexts, how and why/why not, to ensure our services are relevant and tailored to people’s lives. The work of our Research Officer helps us better understand our audiences and inform decisions with expert advice and evidence of what’s important to residents, service users and our staff. The role will be based at Town Hall, Reigate but accommodates hybrid working.
About the Person • Naturally curious and empathetic• Solid understanding of research methodologies and applications• An analytical mind that can identify key trends and insights• Confidence to challenge approaches that impact on good research practise• Able to translate research findings into actionable insights• Good IT and data skills, particularly Microsoft Excel and ideally Power BI
Staff BenefitsIn exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. Professional society memberships available (e.g. Market Research Society).
Additional InformationFor an informal discussion about the role, please contact Robert Steele on 01737 276212 or robert.steele@reigate-banstead.gov.uk.
Closing date: 23:59 Sunday 20th July 2025Interview date: Week of 4th August 2025
Values and BehavioursOur great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.See 'Who we are' as a council, to find out more about us.
Arborist Location of work: Earlswood DepotSalary: £ 35,820- £ 41,925Basis: Full time, Permanent
About the roleAre you a qualified Arborist/Tree Surgeon with excellent customer service skills? Do you want to work alongside a supportive team to deliver the maintenance of tree stock within the borough? Then this will certainly be the job for you!
Our friendly and dedicated Greenspaces Team is looking for an enthusiastic and qualified Arborist to join them. You will be required to support the delivery of the maintenance of tree stock within the borough of Reigate & Banstead which will involve undertaking a full range of arboricultural works including pruning, felling and working at height. You will undertake a range of specialist tree management activities, such as coppicing and thinning and identify a range of tree species, to inspect, survey and recognise specific defects and associated hazards within individual trees.
You will also carry out and be responsible for the safe and correct application of pesticides, herbicides, and other chemicals, write and record site specific risk assessments and assist in the execution of all aspects of individual arboricultural operations and long-term work schedules. There will also be a requirement for you to support existing team in responding to emergency works and manage the on-site working environment when necessary.
About the Person:
- You will have strong experience of climbing and arboriculture operations.- You will have led an arb team/senior arborist.- You must have up to date appropriate First Aid training with climbing operations - You will have experience of driving arboricultural associated vehicles and towing trailers/chippers.- Your knowledge/identification of arboricultural pests and diseases will be good and up to date.- You may have previous experience of working for/with Local Authorities- You must have a valid driving licence with towing entitlement.
Behaviours:
- You will be highly motivated and capable.- Are capable of working well on your own and as be a supportive member of a team.- Adaptable to the task in hand and willing to learn.- You are confident to make process improvement suggestions where necessary.
Qualifications:
- NPTC CS 38/39, NPTC CS 40/41, NPTC CS 30/31 chainsaw and NTPC certificate in use of woodchipper – Essential- NTPC certificate in use of powered pole pruner – Preferred.- Trained in the operation of MEWP (Mobile Elevated Work Platforms) - Preferred
Staff Benefits In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. We also provide a flexible and agile working culture for a great work/life balance.
Closing Date: 7th July 2025 Interviews: To be confirmed
Values and BehavioursOur great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Additional InformationFor any further information about the role, please e-mail Michael.hill@reigate-banstead.gov.uk
Job Title: Environmental Health Apprentice
Location of work: Town Hall /Hybrid working (Homeworking)
Salary: £23,652.12 per annum
Basis: 4-year Fixed term contract (until completion of degree programme). Full time (36 hours per week). Working hours will vary dependent on University teaching programme but will be full time when not required to be at University i.e. non-taught days and academic holidays.
This is a unique opportunity to study for a degree while earning a salary and gaining practical skills by working as a member of the Environmental Health Team. You will study with the University of Middlesex on their Environmental Health (Apprenticeship) BSc (Honours) course commencing September 2025, and on days when not attending taught classes, will work in the team supporting all the environmental health functions, food safety, health and safety at work, public health, housing and pollution.
Building on the taught knowledge of the degree, you will develop the practical skills of an Environmental Health Practitioner, while learning from and supporting experienced professionals. Upon successful completion of the 4-year degree programme, you would have the opportunity to gain professional status as an Environmental Health Practitioner.
It will be a condition of any employment offer that you are accepted onto the degree programme by the University of Middlesex. Please see Job Pack for details of Entry Requirements for the degree programme. Support will be provided to liaise with the University for the application.
Confirmation of qualifications
As this opportunity is associated with a university application, you are required to include all of your academic qualifications within your application, for us to assess if you meet the Essential Qualifications criteria.
Please can you provide details including subjects and grades achieved (expected to be in number format if taken post 2020), of all of your GCSE (or other Level 2 equivalent) and A-Level (or other Level 3 equivalent) qualifications. Please include the place of learning and date the qualifications were obtained. Include your predicted grades if you do not yet have the results of exams taken this summer.
Please also include details of any further or higher education qualifications if you hold them, including the place of learning and date that each qualification was obtained, as well as the classification awarded.
If there is insufficient space or options to provide this information in full within the Qualifications section of the application form, please include this in the Further Information or Personal Statement sections.
The successful candidate will be:
And have:
As part of the apprenticeship package, the degree tuition fees are fully funded, meaning you will not require a tuition fee loan. You will also earn a salary while you study, as well as your core travel expenses to attend University.
For an informal discussion about the role, please call Katie Jackson, Environmental Health Manager, on 01737 276309.
You can also find out more about the degree programme by visiting https://www.mdx.ac.uk/courses/degree-apprenticeships/environmental-health-apprenticeship-bsc
More information about environmental health as a profession is available at https://www.cieh.org/what-is-environmental-health/
Closing date: 13th July 2025
Interview date: TBC
Start date: August 2025, subject to confirmation of exam results if necessary.
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
http://www.reigate-banstead.gov.uk/info/20044/your_council/915/working_here
Job Title: Reserve DriverLocation of work: Earlswood DepotSalary: £35,157.50 - £35,906.25 (dependent on experience) Basis: Full time, Permanent 45 hours per week
About the Role:We are looking to recruit someone with a full HGV Class 2/C & E driving licence to help us cover a variety of duties within Refuse & Recycling. You will be working towards or willing to undertake CPC training.
As a Reserve Driver you will undertake the collection of waste and recycling within the borough of Reigate and Banstead. It is essential you have a flexible approach to the work and hours. Your main duty will be driving for us although when required, you must be willing to work as a loader covering any service within the Neighbourhood Services team.
Staff BenefitsIn exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
For an informal discussion about the role, please call Operations Manager, Bob Wiggins on 01737 276224 or 07974 325140
Closing date: Sunday 13th July 2025 at 23:59*
Click here to view the role and a Job Summary, Person Specification and Employment Pack.
*On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.